© 2019 Hampshire Broadband Ltd

Support FAQ's

Here are some Frequently Asked Questions to enable you to make the most of your ultrafast broadband. 

These notes are necessarily somewhat simplified and are written in non-technical language. For the more advanced user, we have written more detailed guides on some specific subjects -- you can find these guides here

If your question relates to GBVS Vouchers, Billing, Policies, or Terms & Conditions, please follow the links given.

For further support information and access to our team and our champions, follow the given link or email or phone us at:

T: 01635 016019

E: support@hampshirebroadband.zendesk.com

  1. Installation planning

  2. Fibre Optic Router connections

  3. Ethernet cable connections

  4. Wi-Fi Connections

  5. Pop-up blockers

  6. What do lights flashing on the router mean?

  7. VOIP Phone connectivity

  8. Vonage box connections

  9. E-mail FAQs

  10. Speed testing

  11. Video conferencing

  12. TV Streaming Services

  13. TV Premium Content – streaming

  14. TV Premium Content – downloading

  15. Radio streaming national and global

  16. Music streaming – free and premium

  17. Cloud computing

  18. Social media

  19. Collaborative computing

  20. Security

  21. Password storage

  22. Mobile phone connectivity

  23. Parental controls

  24. Troubleshooting