Our Purpose: to ensure simple, consistent, cost-effective installations of residential and business properties to the Hampshire Community Broadband network.
To connect your property to our network, we need to bring a fibre optic cable from the connection point, near the boundary of your property, to the place in your property where you want your router.
Your router must be within one metre of a power socket. The fibre runs from the router through a hole we will drill in your wall, down into the ground where it will then run back to connect to our network. If the router is located away from the point of entry into your property, we will run one metre of internal fibre cord between the entry point and the router. Longer cords are available to order.
Before commencing the installation, the technician will ask you to agree the route of the fibre optic cable into your property. The technician will record the plan for your installation on a form and ask you to sign to confirm that you are happy and that you have been shown how to use the equipment supplied.
Please ensure that the route of the installation is within the boundary of your property. If you ask us to install across a route where we do not believe we have the necessary consents or permission, we will not be able to carry out the installation and you may be asked to pay a cancellation charge.
There must be someone over the age of 18 at the property during the installation. This is to protect us and you and to ensure that the installation is carried out as we have agreed. If you are not able to be present, please ensure that the adult who is present understands your requirements and has your authority to agree the installation route.
When the work is done you should find that everything has been left neat and tidy, holes are sealed with silicone and the ground outside has been reinstated as close as possible to its original state.
Our standard installation service covers all installations at whatever distance is necessary except for those which meet any one of the criteria listed in Standard and Non-Standard Installations Guide. Installations will be undertaken by a HBL (Hampshire Broadband Limited) contractor.
Please read Standard and Non-Standard Installations Guide.