Billing FAQ's

Shortly after you have placed your order, you will be sent Direct Debit forms for you to complete electronically. Please respond to these promptly. In the event that we do not have your DD details for billing, your service will still be installed on the agreed date, but service will be suspended until the forms have been received.


Billing of customers for installation and connection begins with an invoice to you raised upon successful installation of your service, during which it will have been demonstrated to you as meeting the parameters of the service you ordered. This bill is raised by Fibre Options Ltd -- as they are the registered supplier for the Gigabit Voucher Scheme.

You will then be entitled to free use of your service for the balance of the month during which it was installed. Invoices will be raised during the first working week of each month to cover that month's service costs. Payment will be taken by the 15th of the month against the Direct Debit details you have given us.

If for any reason your payment cannot be processed satisfactorily, you will be sent a reminder and a further attempt to take payment will be made. If subsequent reminders are not actioned, we will send you notice that we intend to suspend services until the payment is made.

Please always be aware that this is a community broadband service, not a service delivered by a commercial national operator. Our ability to provide you with world-class services at our highly competitive  prices relies on us being paid efficiently and on a timely basis. 

© 2019 Hampshire Broadband Ltd