We are processing your full fibre broadband order and applying for the Gigabit Voucher for you.
The process usually takes about a week to ten days, during which the Gigabit Voucher Team will be contacting you by email to confirm your application and that you agree to accept their Terms and Conditions. This email will come from their dedicated mailbox at GBVSHelp@culture.gov.uk. If you do not see this email within a week to ten days from now, please make sure it has not ended up in your spam folder, as the granting of your voucher will be delayed until you have responded.
Please also note that the above email does not accept messages from customers: if you fail to receive the email for any reason, please email us at firstname.lastname@example.org.
After this you will be contacted by the installation team from our contractor, Boxcom, who will arrange a time to suit you to install your new service. All contractor employees carry identification documents, and it is important that you or a responsible adult is in the house on the agreed date and time to oversee the installation.
Our service provider contractor, Purefibre Internet, will also contact you by email to set up your direct debit for payment of your monthly invoices.
If you have asked for telephone services via Vonage, we will contact you directly once broadband is connected.
We will not invoice you for installation costs until after you have the service working
The first services invoice will be payable from the beginning of the month after you have the service working.
call us on 01635 016019.
If you would like to see answers to many of the frequently asked questions, or to review our guides, policies and T&Cs, please press the menu button marked Help above.