Frequently Asked Quesitons
Help and support when you need it
Take a look at our frequently asked questions. If your question is not answered here please email our support address at [email protected]
HCB community broadband is an internet service built by and for our local community, faster and more reliable than big-name providers. Unlike national companies, our goal isn’t profit, it’s connection for the community.
You could be saving money each month, gaining faster speeds with both our upload and download symmetric service and receiving a local, personalised service with a fast response.
Not at all. We’ve made switching easy. We’ll help you every step of the way. You can keep your current setup and we’ll do the rest. See our Connect Now! service
Our plans start with speeds faster than the UK average, enough for streaming, gaming, working and video calls. No jargon, just a fast, stable connection, importantly with symmetric upload and download speeds. Find out more about our services.
Our most popular plan is £43/month with no surprise fees. What you see is what you pay. It’s community-run, so your money stays in the community. See our range of broadband services.
We’re local, so we’re quick to respond. Our support team is just down the road, not in another country. We respond to every message we receive. You can call us on 01635 800 360 or email our support line [email protected]
HCB is managed by a group of local shareholders backed by digital experts and residents like you. We combine technical knowledge with a love of our community.
No problem. We explain everything in plain English, and we offer setup support at no extra cost. You don’t need to be a technical expert, we’re here to help you.
