One-Touch Switching

Changing broadband providers can feel like a hassle, especially if you're still under contract.

That's why the UK government has introduced One Touch Switching a new, easier way to switch providers, designed to put you in control while reducing the stress of managing the switch yourself.

If you would like to switch from your current provider to HCB with One Touch Switching, we will take care of everything, including contacting your old provider and arranging the switch date.

Important: Some providers may charge an early termination fee if you’re still in contract. These details should be clearly laid out before you commit to switching.

Connect Now! is a HCB service designed to assist those with less than 12-months on an outstanding contract.

A Smarter Way to Switch

Before making any switch, please consider:

• Is your property located along or close to HCB’s existing network?
• Ask us to quote you an installation charge, if any.
• Have you established which HCB Symmetric Service you want?
• Are you comparing real, delivered speeds, not just advertised ones?
• How reliable is the your existing connection throughout the day?
• What's the true cost? Are price hikes built in?
• Is the current ‘support’ service actually helpful when things go wrong?
• How long is the contract and what early termination costs are there? 

These are the kinds of questions that can help you make a confident, informed choice. You are most welcome to ask HCB for help whilst weighing-up the facts.